Refund policy

We want you to love your Aetherova gummies. If you're not happy with your purchase for any reason, you can request a full refund within 30 days of delivery.

How to request a refund

Use the Contact form — tap the Contact button at the bottom-right of any page — and include your order number (you'll find it in your order confirmation email) plus a brief description of the issue. We'll reply within 24 hours.

What happens next

• Unopened products: full refund to your original payment method once we receive the return or photographic confirmation, as arranged with our support team.
• Opened products: our 30-day money-back guarantee still applies to your first bottle. If the gummies aren't for you, tell us within 30 days of delivery and we'll make it right — no need to ship anything back.
• Subscription orders: the same 30-day guarantee applies to every subscription delivery, and you can cancel future renewals at any time through the customer portal link in your order confirmation email.

Shipping issues

If your order arrives damaged, incorrect, or never arrives, contact us within 30 days of the estimated delivery window and we will reship or refund at no cost to you.

Processing time

Approved refunds are issued to your original payment method within 5–10 business days.