Shipping policy
Shipping Policy
Last updated: October 8, 2026
Thank you for shopping at Aetherova (aetherova.com). This policy explains how we process, ship, and deliver your order.
Processing Time
All orders are processed within 1 to 3 business days (Monday to Friday, excluding holidays) after your order is placed. You will receive an order confirmation by email immediately after checkout, and a shipping confirmation with tracking as soon as your order leaves our fulfillment center.
Shipping Options & Rates
| Destination | Rate | Estimated Delivery* |
|---|---|---|
| United States | $8.00 USD | 10 to 25 business days |
| Canada | $8.99 USD | 10 to 25 business days |
Free standard shipping is applied automatically to all orders of $50.00 USD or more (after discounts, before taxes where applicable) shipped within the United States or Canada.
*Delivery estimates begin after the 1 to 3 business day processing window and are not guaranteed.
Tracking
Every order ships with end-to-end tracking. Your tracking link is sent to the email address provided at checkout as soon as your order ships, and tracking updates typically appear within 3 to 5 business days of shipment.
Canadian Orders: Customs & Duties
Orders shipped to Canada may be subject to import duties, taxes, or customs fees assessed by Canadian authorities. These charges are the responsibility of the recipient and are not included in our shipping rates or product prices.
Delays
Occasionally, deliveries may be delayed due to carrier volumes, customs processing, weather, or other events outside our control. If your order has not moved in tracking for more than 10 business days, contact us and we will investigate with the carrier.
Incorrect or Incomplete Addresses
Please verify your shipping address at checkout. We cannot be responsible for orders delivered to an address entered incorrectly at checkout. If you notice an error, contact us at hello.aetherova@gmail.com within 12 hours of placing your order and we will do our best to update it before shipment.
Lost or Stuck Packages
If your package has not been delivered within 30 days of the shipping confirmation email, contact us and we will either reship your order or issue a full refund, at your choice.
Questions
Email us anytime at hello.aetherova@gmail.com. We respond within 1 to 2 business days.